smugblog: Chris MacAskill

Being the luckiest guy on earth whose job (SmugMug) is his passion (cool photos and videos), I couldn’t resist heading to SF the day I got my new 7D and test its video capabilities to the limit–;and comparing it with the 5D MKII.

Canon's 7D video pushed to the limit, in 1080p

What I learned:

• WOW!
• Maybe it’s just ever-so-slightly lower quality than the 5D MKII.
• The controls, including focusing, are easier than on the 5D MKII
• I found my second camera.

Watch it here.  What do you think?

When you see spectacular photos on the web, don’t you sometimes ache to see them BIG?  I do.

We finally decided to do something about it and extend our Journal style so that if you have a big monitor and widen your browser, You.  Get.  Awesomeness.

I picked shots that I longed to see bigger, and here they are.

That gaucho on an untamed horse photo begs for bigger.

What do you think?  Should I do this often or do I bore you?

Imagine having a company credit card burning a hole in your pocket, a lot of BIG blank walls crying out for photos, and 300 million to choose from.  :-)

I never knew I could love shopping so much.

I bought some 72-inch prints, a 5×10 foot print, and we’re now making one that’s 72×180 inches.

I took some of the ones we’re printing and put them in a  slideshow on SmugMug’s home page.  Check it out.  

Know some I’ve missed?  Point me to ‘em!

The last people you’d expect to read a book about diet would be thin, Coke-drinking, bacon and burger-loving young geeks.

But The China Study rocked the house, getting half of SmugMug’s 25 people and 3-dozen of our dearest friends to completely change what we eat. I didn’t dare blog about it for a year because who knew how many people would grow tired of our new diets and quit? Or gain back lost weight…

Amazing, but none of us have. Andy lost 50 pounds and kept it off. Several lost 25, everyone feels better, blood tests improved, and our diabetic friend had his blood sugar drop enough that his doctor reduced his insulin.

I got so fascinated I read a dozen other books and maybe 30 research reports. The books that moved us most were:

Eat To Live

Healthy at 100

The Omnivore’s Dilemma

The bottom line is most of us now eat mostly plants and some fish. Whole plants, not refined. It sounds awful but my 4 kids and their spouses uncovered yum recipes and our tastes adjusted so we no longer crave the stuff we once ate. We’re not hungry, don’t feel deprived, and we all feel we have the best Christmas and Easter dinners ever.

Well… All but Mark. He’s not so fond of veggies yet. And our dogs think we’ve gone insane.

What made The China Study different from a thousand diet books we had always ignored? Data. And compelling peer-reviewed science from people with real scientific stature published in the leading journals.

It’s the most important book I’ve read in 10 years.

The most fun I ever had as a parent was taking Don and a vanload of his friends to The Empire Strikes Back when it opened.

They thought we were going to a Disney movie. They thought Don’s parents were wimping out on Empire because they couldn’t handle it.

When the music started and the curtains opened, Don screamed, pumped his fists, and gave a wide-eyed mouth-open look of delirious joy to his friends.

Which is how I felt when Chris Michel sent me this photo of Don with his lifetime hero, George Lucas. I know that expression… He’s trying to contain his delirium.

How many photos from business magazines can you remember? Execs fuss over their ties, their hair…and their photos are forgotten in a sea of sameness.

Not this one:

I heard Jeff Bezos (Amazon’s CEO) say, “The only real problem in life is to be ignored.” I love this shot of Ahnold because it’s different. You can’t ignore it.

We didn’t think of that when we dyed our hair green and snapped a photo in 2004. We just celebrated being profitable & loving our jobs.

Talk about a photo that didn’t get ignored… We just saw it on page 6 of Business Week:

Thank you Fast Company (and photographer Phillip Toledano) for a great shot of Ahnold. You made my photography-loving day.

My heroes are entrepreneurs. I went to work for NeXT years ago because Steve Jobs was CEO and I wanted to live what I’d read in the books.

What could be more exciting than building Cold Stone (yum!) from scratch?

Never did I imagine that our story would end up alongside the stories of my heroes in a book like the Chicken Soup series.

We’ve been so busy pouring our hearts into SmugMug and doing the right thing for customers, we hardly had time to stop and write about it. But I’m really glad the other entrepreneurs in this great little book did, because their stories are fascinating.

To any SmugMuggers interested in knowing more about how the company started than you can find on our about us page, send email to help at smugmug dot com with your address and we’ll fire off a free copy.

Research firms like InfoTrends say the #1 thing that influences consumer choice of photo sharing sites is whether they’re free. Makes sense.

But a curious thing happened during the last few years: while impressive free sites from great companies like Sony, Canon, Microsoft, Epson, & Adobe lost momentum or closed, sites like Flickr, SmugMug and Webshots—who charge—have grown like weeds.

It’s true: Flickr and Webshots have free versions, but they are very limited. Flickr free accounts let you display just 200 photos.

Photo sharing sites like PBase and Fotki converted to pay years ago and when they did they joined the 1,000 most trafficked Internet sites.

What unintuitive things are at work here?

Here’s the cycle:

1. Getting a free account is anonymous. Posting gross content is so very easy…

2. So companies hire screeners to view every photo and delete bad stuff. Yet some leaks through.

3. The leaks offend advertisers and partners, who flee.

4. They offend users, who drift away.

5. They cause some corporations and ISPs to block access to the site, frustrating users.

6. They discourage good brands, who don’t want their brands tarnished with offensive content, and don’t want the liability. They quietly de-emphasized the site.

Q. But aren’t Kodak and Snapfish doing well and aren’t they free?

Indeed. But they aren’t about easy public sharing like Flickr and SmugMug. You can’t go there and search for photos. They’re about ordering prints & gifts (which they do well).

It wasn’t easy to understand why Yahoo auctions, which were free, bombed—while eBay auctions, which are pay, thrived. Until you saw the content posted on each. Then it was clear.

There are strong parallels with photo sharing.

SmugMug’s mantra for our help desk was shamelessly stolen from Mark Twain, who wrote: “Always do right. This will gratify some people and astonish the rest.”

We do our best to astonish our customers by answering help email in minutes.

We do it by hiring people who know and love SmugMug and its customers. They work full or part-time, from our help center in Salt Lake City, Utah, or from their homes in their jammies.

Ivar, for example, works from Utrecht in the Netherlands. His specialty is helping customize. Barb Gates from Boise, Idaho, has the digital photography fever and came to us by way of our community.

Ivar and Barb are customers who have the passion. They both work (play?) part-time, from their homes, to the delight of many SmugMug customers who receive quick, friendly and knowledgeable advice from them.

Our customers come from every walk of life. What binds them is their passion for life’s memories.

If helping them while sprawled on the couch with a laptop sounds like a dream job, why not drop help at smugmug dot com a line to get more info?

About SmugMug.

That much-read and hilarious blog of Silicon Valley, Valleywag, somehow put me in a hottie contest against Philip Rosedale, who’s very popular and actually maybe a little bit hot.

But you should vote for me anyway! If I make it past this round of voting, they’re threatening to use a really scandalous photo in the next.