smugblog: Chris MacAskill

Research firms like InfoTrends say the #1 thing that influences consumer choice of photo sharing sites is whether they’re free. Makes sense.
But a curious thing happened during the last few years: while impressive free sites from great companies like Sony, Canon, Microsoft, Epson, & Adobe lost momentum or closed, sites like Flickr, SmugMug and [...]

SmugMug’s mantra for our help desk was shamelessly stolen from Mark Twain, who wrote: “Always do right. This will gratify some people and astonish the rest.”
We do our best to astonish our customers by answering help email in minutes.
We do it by hiring people who know and love SmugMug and its customers. [...]