Archive for the 'business' Category

Be different or be damned

Thursday, April 5th, 2007

How many photos from business magazines can you remember? Execs fuss over their ties, their hair…and their photos are forgotten in a sea of sameness.
Not this one:

I heard Jeff Bezos (Amazon’s CEO) say, “The only real problem in life is to be ignored.” I love this shot of Ahnold because it’s different. [...]

SmugMug’s story is Chicken Soup for the Soul

Tuesday, October 17th, 2006

My heroes are entrepreneurs. I went to work for NeXT years ago because Steve Jobs was CEO and I wanted to live what I’d read in the books.
What could be more exciting than building Cold Stone (yum!) from scratch?
Never did I imagine that our story would end up alongside the stories of my heroes [...]

The curious decline of free photo sharing

Monday, September 25th, 2006

Research firms like InfoTrends say the #1 thing that influences consumer choice of photo sharing sites is whether they’re free. Makes sense.
But a curious thing happened during the last few years: while impressive free sites from great companies like Sony, Canon, Microsoft, Epson, & Adobe lost momentum or closed, sites like Flickr, SmugMug and [...]

Work at home in your jammies

Tuesday, September 19th, 2006

SmugMug’s mantra for our help desk was shamelessly stolen from Mark Twain, who wrote: “Always do right. This will gratify some people and astonish the rest.”
We do our best to astonish our customers by answering help email in minutes.
We do it by hiring people who know and love SmugMug and its customers. [...]

Do you think I’m hot?

Wednesday, August 16th, 2006

That much-read and hilarious blog of Silicon Valley, Valleywag, somehow put me in a hottie contest against Philip Rosedale, who’s very popular and actually maybe a little bit hot.
But you should vote for me anyway! If I make it past this round of voting, they’re threatening to use a really scandalous photo in the [...]

Noticed by Newsweek

Sunday, July 16th, 2006

In big-time consumer press, you’d think the big brands with big PR departments would steal the show.
But what if the little, family-owned company with only 200,000 paying customers had something completely unique that really mattered?
Fortunately, thanks to our customers, we do: themes & customization.
Many thanks to families like Lee Shepherd’s, who designed several [...]

Competing with Jeff Bezos

Wednesday, July 12th, 2006

Once upon a time I founded Fatbrain.com (because great minds think a lot), took it public, and later sold it to Barnes & Noble. It sold books to geeks, along with other stuff geeks needed like Sun and IBM manuals, training CDs, etc.

What made Fatbrain as good as it was is that Amazon was [...]

Our customers sent…CHOCOLATE!!

Thursday, May 18th, 2006

Oh. My. Gosh. If you haven’t tried Dan’s Chocolates, you haven’t tasted True Decadence.
A wonderful customer suprised us with a Dan’s box with this message:

You can send a photo on the box top, so they lifted our photo from the Aboutus page:

A note from Dan warns of conspicuous consumption. It happened [...]