Comments on: “Truly viral” premium web services?

By: convert mts

convert mts — Sun, 15 Nov 2009 09:59:57 +0000

This was great last time, looking forward to it!

By: Micfricarax

Micfricarax — Thu, 29 Jan 2009 17:19:49 +0000

blogs.smugmug.com – now in my rss reader)))

By: carwashi

carwashi — Thu, 15 Mar 2007 06:29:15 +0000

I think EBAY should be in this group. You cant do anything on their site without paying them something. They nickel and dime you more than anything else but all of their services cost you.

By: J. S.

J. S. — Thu, 15 Mar 2007 06:28:52 +0000

eBay.com? PayPal? I guess PayPal sucked people in by being free at first and then giving it away partly free for some person to person transactions.

In any case I agree on the customer support. I invest heavily in that as well and consider it important for our viral aspect.

By: cabbey

cabbey — Wed, 14 Mar 2007 23:38:59 +0000

I’d put newegg.com in that list as well. Though I’m told they now have some advertising in some select markets (I actually saw a billboard once, I think it was in CT, or maybe TX.) by and large the only way anyone learns about them is word of mouth.

By: jan

jan — Wed, 14 Mar 2007 22:23:05 +0000

“We view Customer Service, or our Support Heroes as we call them, as a marketing expense. I should blog about that sometime…”
please do! i wonder how word of mouth marketing works for your site. i’m working on an essay comparing the punk ethos of the early 80’s to the way web companies have tried to grow communities over the last couple of years.

By: J. S.

J. S. — Wed, 14 Mar 2007 20:09:16 +0000

Match.com?