Comments on: Flickr still has a human face http://blogs.smugmug.com/don/2007/05/16/flickr-still-has-a-human-face/ Thought stream from SmugMug's CEO & Chief Geek Tue, 24 Nov 2009 10:26:00 -0800 http://wordpress.org/?v=2.9-rare hourly 1 By: Nathaniel Banks http://blogs.smugmug.com/don/2007/05/16/flickr-still-has-a-human-face/comment-page-1/#comment-49410 Nathaniel Banks Fri, 18 May 2007 14:02:07 +0000 http://blogs.smugmug.com/don/2007/05/16/flickr-still-has-a-human-face/#comment-49410 I just stumbled across your site from the Digg link to your speed post; I'd honestly not heard of you before that. But good job on the blog; reading it has made me want to check your site out. It's rather cool to see a CEO that worries not just about his customers, but all of the customers in his industry. For me, the biggest factor in whether a company gains (and keeps) me as a customer is customer service, which seems to be where you guys are at. (Which is why I have not bought anything from Dell - I had to provide desktop and laptop support for their laptops in the past, and had a bad taste in my mouth from that. Even then, I got past the bad taste and tried ordering two personal laptops from them, and got yanked around so much BEFORE I HAD THEM that I ended up canceling the order!) But, that's Dell... I'm looking forward to checking out your site! I just stumbled across your site from the Digg link to your speed post; I’d honestly not heard of you before that. But good job on the blog; reading it has made me want to check your site out. It’s rather cool to see a CEO that worries not just about his customers, but all of the customers in his industry.

For me, the biggest factor in whether a company gains (and keeps) me as a customer is customer service, which seems to be where you guys are at. (Which is why I have not bought anything from Dell – I had to provide desktop and laptop support for their laptops in the past, and had a bad taste in my mouth from that. Even then, I got past the bad taste and tried ordering two personal laptops from them, and got yanked around so much BEFORE I HAD THEM that I ended up canceling the order!)

But, that’s Dell… I’m looking forward to checking out your site!

]]> By: Liz http://blogs.smugmug.com/don/2007/05/16/flickr-still-has-a-human-face/comment-page-1/#comment-49294 Liz Thu, 17 May 2007 22:05:59 +0000 http://blogs.smugmug.com/don/2007/05/16/flickr-still-has-a-human-face/#comment-49294 Hear, hear! Hear, hear!

]]> By: Alex Kerr http://blogs.smugmug.com/don/2007/05/16/flickr-still-has-a-human-face/comment-page-1/#comment-49233 Alex Kerr Thu, 17 May 2007 16:12:29 +0000 http://blogs.smugmug.com/don/2007/05/16/flickr-still-has-a-human-face/#comment-49233 Speaking from a UK perspective (on a fast net connection) I am at a loss to understand how FlickR is still in business. In my experience they have the slowest website known to mankind. I cannot actually believe how long their website takes to load (and yes, I've checked my connection). Sure, they have some great photos on there. But I have seen snails crawl faster than FlickR's pages appear on my screen. Your speed matters post said Alexa said 87% of sites were faster. I'd say 100%. What is the point in a site that is unusably slow? Thank goodness you guys realised what really matters - responsiveness. I reckon you guys hosting on Amazon Web Services definitely contributes to some of your speed gains, would you agree? Speaking from a UK perspective (on a fast net connection) I am at a loss to understand how FlickR is still in business. In my experience they have the slowest website known to mankind. I cannot actually believe how long their website takes to load (and yes, I’ve checked my connection). Sure, they have some great photos on there. But I have seen snails crawl faster than FlickR’s pages appear on my screen. Your speed matters post said Alexa said 87% of sites were faster. I’d say 100%. What is the point in a site that is unusably slow? Thank goodness you guys realised what really matters – responsiveness. I reckon you guys hosting on Amazon Web Services definitely contributes to some of your speed gains, would you agree?

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