Comments on: No iPhones for corporate accounts?! http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/ Thought stream from SmugMug's CEO & Chief Geek Thu, 03 Jul 2008 23:06:56 +0000 http://wordpress.org/?v=2.6-bleeding2 By: Sammy http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-101932 Sammy Sat, 26 Jan 2008 17:15:04 +0000 http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-101932 @george- HUH?!??? get a credit card and you wouldn't have these issues. @george- HUH?!??? get a credit card and you wouldn’t have these issues.

]]> By: george http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-96630 george Mon, 31 Dec 2007 02:29:18 +0000 http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-96630 I went to the Apple Store in Soho NYC. Asked to buy an 8G iPhone, pulled out my cash and was told that I could not purchase it - they would only take a credit card. Well, I had received the cash for Christmas specifically to get the iPhone. After talking to two salespeople and one manager, they explained that they don't accept cash due to fear of resellers (?) but that I could buy gift cards and then buy the iPhone (!!). Unreal. I stood there at the register and watched this guy go through a ton of work selling me a gift card to then use it right then and there to buy the phone. Good thing all the people on line behind me waiting didn't know what was going on... sorry to have wasted the plastic and packaging for the gift card too.. Anyway, then I got home to activate and BAM. I'm now stuck in the 'business account' weekend hell. They simply won't let me transfer my 6 year old cell number because it is attached to a business account. If I want to use the new phone, I need to start from scratch with a new personal account and a new phone number. I use my cell primarily for business. This whole situation really sucks. My company did not pay for the device, the monthy charges are almost to the penny what I spend now. Why is this arcane restriction still in effect 6 months after introduction? This really ruins the whole experience of what was the coolest Christmas present I ever received. Apple blows. I went to the Apple Store in Soho NYC. Asked to buy an 8G iPhone, pulled out my cash and was told that I could not purchase it - they would only take a credit card. Well, I had received the cash for Christmas specifically to get the iPhone. After talking to two salespeople and one manager, they explained that they don’t accept cash due to fear of resellers (?) but that I could buy gift cards and then buy the iPhone (!!). Unreal.

I stood there at the register and watched this guy go through a ton of work selling me a gift card to then use it right then and there to buy the phone. Good thing all the people on line behind me waiting didn’t know what was going on… sorry to have wasted the plastic and packaging for the gift card too..

Anyway, then I got home to activate and BAM. I’m now stuck in the ‘business account’ weekend hell. They simply won’t let me transfer my 6 year old cell number because it is attached to a business account. If I want to use the new phone, I need to start from scratch with a new personal account and a new phone number. I use my cell primarily for business. This whole situation really sucks. My company did not pay for the device, the monthy charges are almost to the penny what I spend now. Why is this arcane restriction still in effect 6 months after introduction?

This really ruins the whole experience of what was the coolest Christmas present I ever received. Apple blows.

]]> By: dave http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-93466 dave Sun, 16 Dec 2007 19:08:01 +0000 http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-93466 Did you buy the iPhone with a credit card? If so you will not have to eat the restocking fee, just tell the credit card company that the vendor misrepresented the product/service and you are returning it. Apple and ATT should be held accountable for their misrepresentation of products. This is the "supposed value" the credit industry affords us. For all the fees they charge we should get some benefit from it. You will win the dispute, I did with Chase Visa and then the entire amount will be credited. Did you buy the iPhone with a credit card? If so you will not have to eat the restocking fee, just tell the credit card company that the vendor misrepresented the product/service and you are returning it. Apple and ATT should be held accountable for their misrepresentation of products. This is the “supposed value” the credit industry affords us. For all the fees they charge we should get some benefit from it. You will win the dispute, I did with Chase Visa and then the entire amount will be credited.

]]> By: casey http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-92593 casey Thu, 13 Dec 2007 06:08:10 +0000 http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-92593 I just bought an Iphone, and was told nothing about it not working with a business account. Spent 3 hrs with AT&T people on the phone. Apple blames AT&T and AT&T blames Apple. Took the phone back today having to suck up the 10% restock fee. I just bought an Iphone, and was told nothing about it not working with a business account. Spent 3 hrs with AT&T people on the phone. Apple blames AT&T and AT&T blames Apple. Took the phone back today having to suck up the 10% restock fee.

]]> By: matt http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-85023 matt Sat, 24 Nov 2007 17:17:50 +0000 http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-85023 Ya, we need to get in touch with apple about this. This is ridiculous. Corporate accounts should be able to get iphone. !!!!!!!!!!!!!!!! Ya, we need to get in touch with apple about this. This is ridiculous. Corporate accounts should be able to get iphone. !!!!!!!!!!!!!!!!

]]> By: Jill http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-73784 Jill Sun, 28 Oct 2007 21:59:30 +0000 http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-73784 Went to an AT&T store last night to purchase iphone. Was told it would work with my current plan-which happens to be a business plan. After getting home, opening the phone and trying to get it set up, learned it wouldn't work with a business plan. Now they are trying to make me pay the $40 restock fee. The sales person at the store told me it would work with my current plan. Since she didn't know the product, I am having to pay for it. Went to an AT&T store last night to purchase iphone. Was told it would work with my current plan-which happens to be a business plan. After getting home, opening the phone and trying to get it set up, learned it wouldn’t work with a business plan. Now they are trying to make me pay the $40 restock fee. The sales person at the store told me it would work with my current plan. Since she didn’t know the product, I am having to pay for it.

]]> By: John Hoeppner http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-70021 John Hoeppner Sat, 29 Sep 2007 09:04:09 +0000 http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-70021 Astonishing! That word comes to mind after purchasing 3 i-phones from an AT&T company store in Phoenix. The AT&T rep was very helpful in selling the phones changing my service plan to accommodate the i-Phone. I was told to go home and it would be easy to activate the phones. Wrong. The website informed me that my “account” was not available to have an i-phone. Why? Because AT&T and Apple have determined it is in their interest to discriminate against small business. Although I have had a AT&T, then Cingular, now AT&T account for 10 years and stayed with them though serious service problems - they are acting like they don’t know me. They want me to open a new account - a new credit check and give them a deposit. AT&T is very stupid given the overall level of customer dissatisfaction and churn in their business. Good-bye. Astonishing! That word comes to mind after purchasing 3 i-phones from an AT&T company store in Phoenix. The AT&T rep was very helpful in selling the phones changing my service plan to accommodate the i-Phone. I was told to go home and it would be easy to activate the phones. Wrong. The website informed me that my “account” was not available to have an i-phone. Why? Because AT&T and Apple have determined it is in their interest to discriminate against small business. Although I have had a AT&T, then Cingular, now AT&T account for 10 years and stayed with them though serious service problems - they are acting like they don’t know me. They want me to open a new account - a new credit check and give them a deposit. AT&T is very stupid given the overall level of customer dissatisfaction and churn in their business. Good-bye.

]]> By: Bill Frischling http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-68118 Bill Frischling Mon, 17 Sep 2007 21:24:02 +0000 http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-68118 Bloody ridiculous. I received an iPhone as a prize. Setup was a breeze. BUT, can't use my SIM card (trip to an AT&T store for one) and I'm on the phone 40 minutes and counting with AT&T to convert a chunk of our company plan to a family plan... same minutes, same cost, only now I can activate an iPhone. As a nice bonus, we lose several thousand rollover minutes as part of the conversion. Why Apple didn't just sell this as an unlocked phone and skip the carrier bureaucracy is mind boggling. This is the most ridiculous set of hurdles yet with AT&T. Bloody ridiculous. I received an iPhone as a prize. Setup was a breeze. BUT, can’t use my SIM card (trip to an AT&T store for one) and I’m on the phone 40 minutes and counting with AT&T to convert a chunk of our company plan to a family plan… same minutes, same cost, only now I can activate an iPhone. As a nice bonus, we lose several thousand rollover minutes as part of the conversion.

Why Apple didn’t just sell this as an unlocked phone and skip the carrier bureaucracy is mind boggling. This is the most ridiculous set of hurdles yet with AT&T.

]]> By: Bieber Labs » links for 2007-09-12 http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-67078 Bieber Labs » links for 2007-09-12 Wed, 12 Sep 2007 03:19:21 +0000 http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-67078 [...] No iPhones for corporate accounts?! Want to buy your own phone to use on your corporate AT&T account? Think again - it isn’t allowed. (tags: iphone apple) [...] [...] No iPhones for corporate accounts?! Want to buy your own phone to use on your corporate AT&T account? Think again - it isn’t allowed. (tags: iphone apple) [...]

]]> By: Juliet http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-56186 Juliet Tue, 17 Jul 2007 20:03:11 +0000 http://blogs.smugmug.com/don/2007/06/27/no-iphones-for-corporate-accounts/#comment-56186 My current phone is a corporate account, but wanted an iphone and learned the above. I do not care whether it is corporate or not..I just want the same phone number. They said I would have to get a new phone number...anyone else with the same experience? My current phone is a corporate account, but wanted an iphone and learned the above. I do not care whether it is corporate or not..I just want the same phone number. They said I would have to get a new phone number…anyone else with the same experience?

]]>