Comments on: Delta Airlines has terrible customer service

By: Robert L.

Robert L. — Fri, 13 Nov 2009 02:34:40 +0000

Thanks to Delta’s reservationists and the customer (me) not babysitting the Delta employees to ensure they give their customer (me) the best itinerary possible, I have the joy of wasting 12 hours between the departures of the first flight to second flight on the final leg. I literally could have driven from Philadelphia to Atlanta in less time than what the Delta employee arranged for their customer (me). Yet when I called it was my fault for not ensuring the itinerary was set to my liking.

I have to ask what the purpose in paying an airline to make reservations that meets the customers travel requirements of getting from Point A to Point B on a set date in the most efficient way possible and then have to double check their work. I already work 50 – 60 hours a week and now I have to add more time to double check Delta’s did what I am paying them for. It would seem fair they would have to pay me for my work in babysitting their employees.

Today’s business environment is increasingly passing of their work to the paying customers. I can completely understand why some airlines struggle when the company can not understand that there is much more to customer service then getting paying customers from Point A to Point B. This has me so angry that I literally do not want to use Delta airlines for my future travels and I travel a lot.

As much as I want corrective actions taken, I am a positive that Delta’s customer service will take no such effort, they already have my money with giving me no options but to take the rotten service that I paid for.

By: mod converter

mod converter — Fri, 06 Nov 2009 16:02:11 +0000

Love it! You got me so excited to get one and start shooting video!

By: globester

globester — Fri, 30 Oct 2009 09:00:40 +0000

Ah! This is really touching, would like to read more stuff like this.

By: Linda McDonald

Linda McDonald — Thu, 08 Oct 2009 15:04:47 +0000

Maybe it's because I'm from the South. But I agree with you; a compassionate smile works wonders. I was late (my fault) catching a connection flight, Southwest, last year. I spent the night in the airport! I was devestated! And all I got was 'You should have been here earlier and you will just have to wait until the next flight in the morning' If just one person would have acted like it mattered, it would have made the whole ordeal much easier to handle. Was it my fault? Absolutely! Do they have to care? No, obviously.

I am sorry about what happened to your sister. It must have been very scary with a baby and all. I cried myself; just so scary to see that plane leaving and not knowing what to do.

These companies should see this type of situation as an opportunity to 'shine.' Don, I will say that for the last year, SmugMug has 'shined' for me. Anytime I have a question, your staff is there immediatly, helping me. And I mean within minutes! Your staff seem like my 'friends'. I appreciate it so much!

By: Ann Drew Topham

Ann Drew Topham — Wed, 30 Sep 2009 02:27:57 +0000

Some of the problems I have read about on this site seem larger than mine, but never-the-less, what Delta did to me upset me and financially impacted me a great deal.

Each summer, I purchase tickets for my son and a family of six on the East Coast to visit me on the West Coast. On a fixed income, this is a large expenditure, but to keep close, I do it. Last summer, one grandchild could not make the trip that I had paid for and I wrote a letter to ask that I use the ticket to visit him and the family on the East Coast.

Delta said that there was “nothing they could do. They needed to be fair to everyone that travels with them and must uphold the ticket rules.” They say they look forward to the privilege of serving my air travel needs again. Are they kidding??? How rigid is this!!!

I will not consider Delta again. Continental, here I come!!!

By: Kishore

Kishore — Wed, 08 Jul 2009 06:53:07 +0000

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By: Ares Vista

Ares Vista — Mon, 15 Jun 2009 15:42:27 +0000

I'm sure your sister was acting rude and demanding things, also. I have dealt with people like her. Acting like the airline should shift its whole flight schedule and procedures because she couldn't get to where she was supposed to be on time.

By: Francois

Francois — Mon, 16 Feb 2009 04:41:59 +0000

Excuse me…our airlines are not government OWNED. Don't even get me started on the NON existent service on the ground once you have a ticket. Air France is known all over the world for lousy service and nasty French attitudes (God only knows what for, cause it sure ain't beauty, or power). So, spare me.

Want to move on to nickel and diming a person to death? Try your entire culture, those cheap money grubbing chislers would charge you for AIR if they could.

By: Maria Jeliazkova

Maria Jeliazkova — Fri, 06 Feb 2009 17:15:29 +0000

All airlines are getting worse and worse everyday. I have been in business for 10 years and I can see the diffrence. Anyone needs best fares on international flights check this our new site www.paylessflights.com

By: Mike

Mike — Tue, 20 Jan 2009 08:51:36 +0000

I've added a link to this site from my new blog:

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Please check it out and consider adding a link back in return.

Thank you!

Mike