Comments on: Delta Airlines has terrible customer service

By: mod converter

mod converter — Fri, 06 Nov 2009 16:02:11 +0000

Love it! You got me so excited to get one and start shooting video!

By: globester

globester — Fri, 30 Oct 2009 09:00:40 +0000

Ah! This is really touching, would like to read more stuff like this.

By: Linda McDonald

Linda McDonald — Thu, 08 Oct 2009 15:04:47 +0000

Maybe it's because I'm from the South. But I agree with you; a compassionate smile works wonders. I was late (my fault) catching a connection flight, Southwest, last year. I spent the night in the airport! I was devestated! And all I got was 'You should have been here earlier and you will just have to wait until the next flight in the morning' If just one person would have acted like it mattered, it would have made the whole ordeal much easier to handle. Was it my fault? Absolutely! Do they have to care? No, obviously.

I am sorry about what happened to your sister. It must have been very scary with a baby and all. I cried myself; just so scary to see that plane leaving and not knowing what to do.

These companies should see this type of situation as an opportunity to 'shine.' Don, I will say that for the last year, SmugMug has 'shined' for me. Anytime I have a question, your staff is there immediatly, helping me. And I mean within minutes! Your staff seem like my 'friends'. I appreciate it so much!

By: Ann Drew Topham

Ann Drew Topham — Wed, 30 Sep 2009 02:27:57 +0000

Some of the problems I have read about on this site seem larger than mine, but never-the-less, what Delta did to me upset me and financially impacted me a great deal.

Each summer, I purchase tickets for my son and a family of six on the East Coast to visit me on the West Coast. On a fixed income, this is a large expenditure, but to keep close, I do it. Last summer, one grandchild could not make the trip that I had paid for and I wrote a letter to ask that I use the ticket to visit him and the family on the East Coast.

Delta said that there was “nothing they could do. They needed to be fair to everyone that travels with them and must uphold the ticket rules.” They say they look forward to the privilege of serving my air travel needs again. Are they kidding??? How rigid is this!!!

I will not consider Delta again. Continental, here I come!!!

By: Kishore

Kishore — Wed, 08 Jul 2009 06:53:07 +0000

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By: Ares Vista

Ares Vista — Mon, 15 Jun 2009 15:42:27 +0000

I'm sure your sister was acting rude and demanding things, also. I have dealt with people like her. Acting like the airline should shift its whole flight schedule and procedures because she couldn't get to where she was supposed to be on time.

By: Francois

Francois — Mon, 16 Feb 2009 04:41:59 +0000

Excuse me…our airlines are not government OWNED. Don't even get me started on the NON existent service on the ground once you have a ticket. Air France is known all over the world for lousy service and nasty French attitudes (God only knows what for, cause it sure ain't beauty, or power). So, spare me.

Want to move on to nickel and diming a person to death? Try your entire culture, those cheap money grubbing chislers would charge you for AIR if they could.

By: Maria Jeliazkova

Maria Jeliazkova — Fri, 06 Feb 2009 17:15:29 +0000

All airlines are getting worse and worse everyday. I have been in business for 10 years and I can see the diffrence. Anyone needs best fares on international flights check this our new site www.paylessflights.com

By: Mike

Mike — Tue, 20 Jan 2009 08:51:36 +0000

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Please check it out and consider adding a link back in return.

Thank you!

Mike

By: Gregg

Gregg — Sat, 13 Dec 2008 02:16:13 +0000

I am flying tomorrow on delta from san francisco to jacksonville Fl. I bought this ticket the first part of june well in advance of the fees being added for extra baggage. I just paid delta $25 for the second bag. So they are stealing my money. I fly this route four times a year. I will never fly these idiots again unless the flight is under 300. They are losers.