Whatever It Takes
Not long ago, we had a customer write into the help desk asking for HELP! with his customization. For lots of reasons, he was unable to do any of it himself, despite our best efforts to guide him along the way. Our pro was about to give up when I asked him if he’d mind if I hooked him up with some basic customizations. Now mind you, we can’t possibly set up all of our customers like this one-at-a-time, but the experience was a good one for me, and for the customer. Still, the photographer has to provide the inputs and ideas on colors, fonts, designs, layout, flow, navigation, and more. So it’s a cooperative venture. Our customer is Velographie Photo and our pro’s name is Dick Louderman. Dick’s a super guy, and was a pleasure to work with. Here’s what he had to say:
“this has been a terrifically positive experience for me in many ways. I have been moved by your generosity in helping. I have been very impressed by the knowledge that you and the other pros have shared with me (and others) and also the enthusiasm. AND the sense of community among the smugmug pros. this makes a BIG difference and it is a super important aspect to participation. it is a big reason why I came to smugmug in the first place and a good reason to stay connected. this is what it is all about.I love it! I am hoping that, even with some of my limitations, I can give back in some way to the others. I mean that.”
I got plenty of help from the good folks on our customization forum over at Digital Grin. You can even see that we’re doing it again, for another customer, ellepixels – stop by, learn a bit, and see that you can do it, too!
